Claudia Chadwick
Seymour, Connecticu
spiritatbay@yahoo.com
Summary
I see the big picture while not losing sight of the important details in projects where I take ownership from inception to completion. Quick-learner and detail-oriented. Superior communication skills enable me to get to the heart of customer concerns
Work experience:
Full time Caregiver
2/2015 – present
Conservator for elderly family member. Manages finances, sale of real estate, medical care for 86 year old woman with glaucoma, dementia & hearing loss.
Masonicare Home Health & Hospice Wallingford, Ct.
8/2014 – 1/2015
Scheduler /
• Inputs schedules into the computer scheduling system based on continuity of care for both staff and patients. Coordinates adjustments on a daily basis.
• Builds associated personnel into patient files and reviews schedules to assure maximum consistency of visit staff.
• Matches schedule to ensure that all visits are completed in a timely manner by the staff.
• Assigns visits based on productivity for professional staff and to eliminate overtime for home health aides where possible. Assigns visits based on low re-hospitalization rate.
• Communicates effectively with patients/families, recognizing their age, cultural diversity, needs, abilities, and conditions.
Transportation General (Metro Taxi) West Haven, Ct. 8/2011 – 4/2014
Scheduler / Customer Service Rep
§ Scheduled and routed livery drivers’ medical pick-ups using Excel
§ Proofread and uploaded 800 rides per day into Cabmate system
§ Handled incoming phone requests for taxi cabs from general public, area universities & medical facilities.
Sikorsky Aircraft for Office Team, Stratford, Ct. 5/2008 – 5/2010
Administrator Supply Management
§ Processed incoming & outgoing bids for government contracts using fax, e-mail & US Mail.
§ Identified parts with blueprints and schematics.
§ Distributed mail throughout purchasing department
Thule, Inc., Seymour, Ct. 5/2006 – 1/2008
Customer Service Rep., Consumers
§ Fielded incoming consumer calls – up to 70 per day
§ Technical support involving schematics, walking customers through installations
§ Inputting spare parts orders
§ Follow-up on customer orders, tracking shipments
Scholastic Book Fairs, Danbury, Ct. 9/1999 – 5/2006
Senior Customer Service Rep
§ Inputted customer re-orders from book fair volunteers
§ Collected payment from schools, PTO’s
§ Provided back-up for receptionist on switchboard
§ Hostess at warehouse sale events
Pitney Bowes for Adecco, Shelton, Ct. 1/1999 - 9/1999
Customer Service Rep
§ Outgoing calls to postage meter customers
American Frozen Foods, Stratford, Ct. 8/1993 – 6/1999
Delivery Scheduler
§ Arranged logistics of frozen food deliveries to customers’ homes
Education
Maharishi International University, Fairfield, Iowa B.A. Liberal Arts 1988
Skills
§ Microsoft Office
§ Microsoft Outlook
§ SAP
§ AS400
§ Oracle
§ Color-proofing
Seymour, Connecticu
spiritatbay@yahoo.com
Summary
I see the big picture while not losing sight of the important details in projects where I take ownership from inception to completion. Quick-learner and detail-oriented. Superior communication skills enable me to get to the heart of customer concerns
Work experience:
Full time Caregiver
2/2015 – present
Conservator for elderly family member. Manages finances, sale of real estate, medical care for 86 year old woman with glaucoma, dementia & hearing loss.
Masonicare Home Health & Hospice Wallingford, Ct.
8/2014 – 1/2015
Scheduler /
• Inputs schedules into the computer scheduling system based on continuity of care for both staff and patients. Coordinates adjustments on a daily basis.
• Builds associated personnel into patient files and reviews schedules to assure maximum consistency of visit staff.
• Matches schedule to ensure that all visits are completed in a timely manner by the staff.
• Assigns visits based on productivity for professional staff and to eliminate overtime for home health aides where possible. Assigns visits based on low re-hospitalization rate.
• Communicates effectively with patients/families, recognizing their age, cultural diversity, needs, abilities, and conditions.
Transportation General (Metro Taxi) West Haven, Ct. 8/2011 – 4/2014
Scheduler / Customer Service Rep
§ Scheduled and routed livery drivers’ medical pick-ups using Excel
§ Proofread and uploaded 800 rides per day into Cabmate system
§ Handled incoming phone requests for taxi cabs from general public, area universities & medical facilities.
Sikorsky Aircraft for Office Team, Stratford, Ct. 5/2008 – 5/2010
Administrator Supply Management
§ Processed incoming & outgoing bids for government contracts using fax, e-mail & US Mail.
§ Identified parts with blueprints and schematics.
§ Distributed mail throughout purchasing department
Thule, Inc., Seymour, Ct. 5/2006 – 1/2008
Customer Service Rep., Consumers
§ Fielded incoming consumer calls – up to 70 per day
§ Technical support involving schematics, walking customers through installations
§ Inputting spare parts orders
§ Follow-up on customer orders, tracking shipments
Scholastic Book Fairs, Danbury, Ct. 9/1999 – 5/2006
Senior Customer Service Rep
§ Inputted customer re-orders from book fair volunteers
§ Collected payment from schools, PTO’s
§ Provided back-up for receptionist on switchboard
§ Hostess at warehouse sale events
Pitney Bowes for Adecco, Shelton, Ct. 1/1999 - 9/1999
Customer Service Rep
§ Outgoing calls to postage meter customers
American Frozen Foods, Stratford, Ct. 8/1993 – 6/1999
Delivery Scheduler
§ Arranged logistics of frozen food deliveries to customers’ homes
Education
Maharishi International University, Fairfield, Iowa B.A. Liberal Arts 1988
Skills
§ Microsoft Office
§ Microsoft Outlook
§ SAP
§ AS400
§ Oracle
§ Color-proofing
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